Reviews

Easy, quick and professional

I was approached by the service department as soonest to park inside the bay and did explain me with the cost and procedure of the repair of my car.

Good experience after ok experience

On 6/8/20206, I had an appointment to have my front tires checked because my SUV vibrated whenever I drove over 65 mph. Your Service Advisor, Jasmine Jones, who no longer works there, had your technician, Kirk, drive the SUV. His diagnosis was that all four tires were dry rotted. Jasmine called and told me I needed four new tires. I authorized the replacement because I had a trip to Chicago planned for the last week of June. I paid $1,550.70 in cash for the diagnosis, four new Goodyear tires, and an alignment. While driving to Chicago on June 24, I felt a vibration whenever I drove over 80 mph. I called and spoke with Service Advisor Michael Granger, and an appointment was scheduled for Monday, June 29. When I brought in my car, Michael asked me to sign an agreement to pay another diagnostic fee of $199.95. I told him I would not agree because I had already paid that fee when the tires were installed. I also told him that the custom valve cover I purchased was missing from the left front tire and that Kirk had put on a different one (which I showed him and still have should you want to see it). The tires were rebalanced, but when I asked Michael about the valve cover, he told me Kirk could not find it and must have put it on another vehicle, did not offer any resolution. I told Micheal that I had to drive to Ramsey NJ the following day and would advise him if I had any issues again. The issue was resolved, but I had to lose a day of work which cost me $250.00, plus buy a new set of custom valve covers that cost me $21.95. If you look at my history with Hertrich Chevrolet & Nissan, I’ve been a long-time customer with a good paying history. I’ve been in sales/customer service for over 40 years, would have handled it differently. Disappointing!

I cannot say enough great things about our experience with Sales Specialist Will Sheppard. My car unexpectedly broke down, and I reached out to him less than 30 minutes before closing. Despite the timing, he never made me feel rushed or like an inconvenience. He immediately stepped in and went above and beyond to make a stressful situation much easier. Will stayed well past closing to ensure I was taken care of. He patiently walked me through the process, answered all my questions, and helped me get into my brand-new 2026 Chevrolet Trax. What could have been overwhelming and frustrating turned into an exciting experience because of his care and attention. Sales Manager Mike Ferraro was also a pleasure to work with. He stayed late to help complete the process, and everything was handled smoothly. I truly appreciated how Will and Mike worked together to make sure I could leave with a new vehicle that evening. I am very grateful for the time, effort, and dedication both Will and Mike showed. Will, in particular, went above and beyond, and his commitment made a lasting impression. Thank you both for turning a stressful day into a positive experience. I absolutely love my new Trax!

The entire team was so helpful from start to finish. They continue to be available for questions even after the purchase. The entire process was so

Excellent customer service

Excellent

Both front seats were completely moved from their original position. The rear driver window was left rolled down when we picked up our vehicle, which was oddly parked all the way back at the rear of the lot. Not only wondering why the window was rolled down, but to leave it down, making the vehicle unsecured, at the back of lot, when I have valuables in the vehicle is beyond unacceptable.

I had the Service Engine light come on my New Chevy Trailblazer the other day and when I took my vehicle in to have it checked the Service Dept analyzed the problem and made the necessary repair. Everything was covered under Warranty and I was very pleased by the folks at the Dover Hertrich Dealership. I would like to them all.