Reviews

Poor service, vehicle damaged while in their possession, manager and service associate used the excuse they were shorthanded several times. They refused to fix an issue with a front bumper clip that was broken when the car was purchased. Even though I have full warranty. Just bad management and customer service.

Quickly done

In and out. Some additional work needed and informed about the particulars.

GREAT SERVICE TOOK CARE OF THE PROBLUM KEPT ME INFORMED AS THE WORK WAS BEING DONE NOT CHEAP BUT WORTH THE $$$

Unlike other car brands, there is no need to wait months for a simple oil change appointment; I can find an available slot whenever I want. I cannot quite fathom why I have to wait two hours even though I arrive exactly at my scheduled time, but apparently, this is routine.

The repair was done well; the advisor was knowledgeable and kept me informed on the progress of the repair. What I'm not happy about is the diagnostic fee, I can understand a fee for a problem that has to be troubleshooted like an electoral or engine/transmission issue or noise. Which all take time and training to find problems. An issue that is self-evident as like my problem of a broken fuel line which took all of a couple of minutes to diagnose (turn the key and see fuel being pumped out) does not justify a one-hour fee. At any rate that fee should have been rebated since the vehicle was being repaired by your dealership. I would expect to pay a fee if i decided to pull my vehicle from your shop to another. It seems in this instance that this is just an extra way to give the tech an extra hour to boost their paycheck. I was in the business for 35 plus years and didn't charge a diagnostic fee on anything that was obvious, and if I did it was rolled back into the repair as long as my customer had the repair done in my shop. I understand it's the cost of doing business, and a way to keep your techs in a more and more channeling work environment but customer service and satisfaction should count for something. We all tend to forget that when dealing with slim margines. Do better, pay your techs well you will keep more of the good ones, don' sweeten the deal on the back of the customer that may be in a dire state. I luckily was not and understand and knew the proses of the repair. My age and the lack of facility precluded in doing the repair myself. the three stars are for your advisor because she had the presence of mind to replace all 3 lines and not just the one that was leaking, which would have been what I would have done. you would have gotten four if you cleaned the vehicle it stunk of gas. I had to wash and hose the undercarriage myself, for nearly 12 hundred dollars I think that was the least you could have done.

Excellent service kept me informed only place I bring my Camaro to 👍

It was a good experience! No problem!

I was waiting for the vehicle service not thinking it would take too long and ended up waiting for over 2 hours. The service team was very apologetic and told me it’s not normally like that. I’ll be back, the team was very pleasant.

Always a pleasure coming in there!