When making the appointment to service my truck ask about parts if they where in. Person I was talking to check with parts and came said they where their. After service was done I was told that the parts where on backorder. I still need to make another trip to get my seat fixed.
Took my truck in two weeks ago, truck didnt get worked on. I never received a phone call. After talking to service department I rescheduled for the following week for oil change and warranty work. I didnt get truck back when I was told it was going to be finished. And I wasnt able to get a rental to use over the weekend.
10/24/2019 around 6:58 pm, the steering wheel locked while my daughter was driving with my granddaughter and one of her friends in the back seat. The service air bag and theft warning appeared on the dashboard. On the day that it was picked it, it was made known to a tech that these warnings had appeared and I was told that I had nothing to worry about because it just was something that appeared when turning the car on. I could've lost my daughter, granddaughter, and a family friend today. I am completely disappointed and horrified that this happened. This needs to be handled!
The 9:00am scheduled oil change and tire rotation were not completed until 10:30am. This is much longer than my previous experiences. The tires were not inflated to the correct value, and the pressure sensors were not "relearned" after the rotation. That is, the pressure info displayed after the service was identical to that seen before. This caused me to question if the rotation was performed at all. Today I returned to the dealership, and was assured the rotation had taken place but the "relearning" and inflation had not been performed. The service manager addressed my concerns. Had that not happened I likely would go elsewhere for future service.
The service was great. Shuttle driver was polite and friendly. I did notice that my tire pressure had been lowered to 32 Psi. The car calls for 36 Psi so I had to pump them back up. Other than that, service was just what I have come to expect from the dealership.